Online psychologist and child psychologist online: FAQ | Mojra.info

An online psychologist is suitable for anyone dealing with mental health difficulties, stress, or looking to work on personal development. Online psychological counselling helps adults, couples, and also children, with parental consent required for those under 15. An online psychologist or online therapist can support people in challenging life situations as well as those who want to better understand themselves, their emotions, and their behavior. Online therapy is suitable both for acute problems and as long-term mental health support. The main advantages of online psychological counselling are accessibility, privacy, and the ability to address your concerns from the comfort of your home.

An online psychologist can help you manage a wide range of mental and life challenges. Online psychological counselling is suitable for anyone seeking fast and accessible support from anywhere. An online psychologist or online therapist can help with stress, burnout and long-term pressure, anxiety, fear and panic attacks, depression and loss of motivation, relationship issues such as conflicts, infidelity or emotional distance, low self-esteem and insecurity, grief and difficult life situations. You can also seek support with parenting, child psychology and bullying, addictions such as alcohol, technology or relationships, as well as personal development and finding direction in life. Online therapy is suitable both for immediate support and long-term personal growth. The main benefits of online therapy include quick availability, privacy, and the ability to work on your challenges from the comfort of your home.

An online psychologist works in a simple and efficient way, allowing you to start online therapy within minutes from the comfort of your home. Online psychological counselling is designed to be fast, accessible, and discreet. You choose an online psychologist based on specialization, experience, or price, select a suitable time slot, and complete your booking and payment online. At the scheduled time, you connect with the psychologist via video call, phone, or chat, depending on your preference. Online psychologists and therapists use the same professional methods as in-person sessions, and consultations are often available within the same day. The key benefits of online therapy include flexibility, anonymity, and immediate access to support.

You only need basic equipment for an online consultation with a psychologist. Online psychological counselling is designed to be simple and accessible for everyone. All you need is a stable internet connection and a device such as a computer, laptop, tablet, or smartphone. Most devices already include a microphone, and for video sessions, a camera is recommended. It is important to have a quiet and private environment where you feel comfortable. An online psychologist or online therapist can communicate with you via video call, phone, or chat, so you can choose what suits you best. Online psychological counselling with Mojra allows quick booking without complicated administration, registration is free, and sessions are often available within an hour.

You can pay for an online consultation with a psychologist easily and securely using several methods. Mojra online psychological counselling offers flexible payment options to make online therapy accessible to everyone. You can pay online by card, Apple Pay, Google Pay, via the GoPay payment gateway, by bank transfer, or through employee benefits such as Pluxee, Edenred, Benefit Plus, or UP Benefity.

Choosing the right online psychologist is an important step that can influence the outcome of your therapy. You should choose based on specialization, depending on what you need help with, such as anxiety, relationships, parenting, or addictions. Client reviews and ratings can also help you understand how a psychologist works. It is also important to consider the communication format, as online psychologists may offer sessions via video, phone, or chat. Mojra offers more than 80 psychologists and therapists with various specializations, allowing you to find the right match. If you are unsure, the team can help you choose the most suitable professional.

If you need an online psychologist as soon as possible and your chosen psychologist has no available appointments, you can contact Mojra support via phone, email, or chat, and they will try to arrange an individual session as quickly as possible. In urgent situations, you can also choose another available online psychologist or therapist who may have a free slot, often on the same day. Online therapy is designed to provide quick access without long waiting times. Please note that psychologists do not share client information, so switching to another psychologist means starting from the beginning. However, you can still receive immediate support to help you cope with a difficult situation.

Booking an online consultation with a psychologist on Mojra is simple and takes just a few clicks. You select a psychologist based on your needs and view all available time slots immediately. Online psychological counselling is designed to be fast and user-friendly, allowing you to book a session that suits you, often within the same day. After selecting a time, you complete the booking and secure your consultation. A 60-minute session is recommended as it provides enough space to address your concerns. Follow-up sessions can be booked the same way or directly with your psychologist.

An online consultation with a psychologist is a confidential conversation conducted via video, phone, or chat, depending on your preference. The psychologist contacts you at the scheduled time, and together you focus on the issue you want to address. Online therapy works similarly to in-person sessions, with the only difference being that you attend from the comfort of your home. The psychologist listens, helps you understand your situation, and works with you to find solutions. A standard session lasts 60 minutes, providing enough space for an open and safe discussion. Online counselling is discreet, flexible, and removes the need to travel to a physical office.

If you need to contact your online psychologist before the consultation, you can leave a short message in your booking detail after logging into your Mojra account. This allows you to share important information in advance. Communication between the client and psychologist is designed to take place primarily during the consultation, so direct contact outside scheduled sessions is not available. If you need to make changes or provide additional information, Mojra support can assist you and ensure everything is communicated to your psychologist.

You simply log in with your email address. If you forget your password, just reset it here: If you use multiple email addresses and are not sure which one you registered with, please contact our support.

First of all, when the Internet connection fails, it is important to try to restore the connection. Your psychologist will try to do the same. If the fault is on our side, we will offer you a new date for the online consultation, completely free of charge. If the connection is to blame on your side, we also have a solution. Our psychologist will call you at the phone number you entered and the consultation will take place in the form of a telephone call. However, if you decide not to use this option, the money will not be returned to you and the consultation will be forfeited. 

Online therapy is, according to research and long-term studies, comparable in effectiveness to in-person therapy. Online psychologists and therapists use the same methods as in face-to-face sessions, and the quality of care remains the same. Online psychological counselling is especially effective for issues such as anxiety, stress, depression, and relationship problems, where physical presence is not necessary. It also offers greater accessibility and comfort. The most important factor in successful therapy is the relationship and trust between the client and the psychologist, not the format of the session. For many people, online therapy even feels more natural and allows them to open up more easily.

If you are interested in communicating with a psychologist via email, follow these steps: Click on "make an appointment" at the top of the page Select "email consultation" from the menuChoose the consultation package you are interested in (1x, 3x, monthly) Select a payment method Fill in your email address In the "your message" field, write as much as you can about the problem you want to solve Submit your order    The psychologist will answer you within 24 hours from a moment our system has registered an incoming payment for your consultation. You will always receive an answer from Mon-Fri 8 a.m. to 4 p.m. 

If you have ordered an email consultation and want to continue communication, you must order another one in the same way as the first time. If you have ordered a package of e-mail consultations, just send a reply to the email address from which the psychologist's comment was delivered to you. You will always be answered by the psychologist who answered the first time, unless you explicitly wish otherwise. 

You can buy a gift voucher for all offered consultations. The gift voucher is transferable, so you can give it to anyone after purchase. The gift voucher is valid for 4 months. All these products can be found in the footer of our website. After ordering a gift voucher, a code will be generated, you will have it stored in your user account and a graphic gift voucher will also be automatically generated. You can also find it in your user account. You will also receive all information by email.  When ordering, you have the option to mark "sending a gift voucher to the address." If you check this option, the gift voucher will be sent by post to the address provided. The price of sending a gift voucher is governed by the current price list of the Czech Post and is added to the total value of the order.  

If you are a gift voucher holder and want to order a psychological consultation, please follow these steps: On the gift voucher you will find out what form of consultation it is (email, colloquial, consultation package) In the menu select "order" Select a consultation method At the end of the order, select "mojra packages" as the payment method In the "Coupons and gift vouchers" section, enter your generated gift voucher code in the "Gift voucher/discounted package code" field. The price of the consultation will be 0, - CZK / Euro then complete the order 

Yes. Thanks to the fact that we work online, you can talk to a psychologist from anywhere. You have both Czech/Slovak speaking psychologists and those who speak foreign languages at your disposal. You choose the language of the consultation in the order.  

Of course, we offer the possibility of payment in CZK, EUR, PLN.  

If for any reason you decide to cancel your booked date, you can do so well in advance by contacting our support. Changes and cancellations of the consultation can be made max. 24 hours before the start of the consultation. If you do not come to the consultation or wish to cancel it less than 24 hours in advance, the right to compensation expires.  

A discount on psychological consultation can be obtained by people who need help and cannot afford the consultation. These are mainly people of retirement age, mothers on maternity leave, single mothers, students and also people who are in a difficult life situation. More information can be found in the section:  Discounted online counselling sessions.

Yes, it is. If your company cooperates with our counseling center and offers you this type of benefit, just log in with the information they will make available to you. The order process is then the same. If you are not sure whether you are creating an order correctly or want advice on choosing a psychologist, please contact our support.  

You will receive all instructions and login details for the company order portal from your employer. The procedure is then as follows: First, sign up hereAfter logging in, you can start creating your order. In the last step of the order, you create your personal profile on the mojra    !! ATTENTION: any orders must always be made through the company interface 

Yes, since we also provide psychological assistance to people who live or work abroad, we have also thought about this possibility. The psychologist is calling you, so you don't have to worry about a high phone bill, we simply pay for the call.    

Yes, Mojra offers online psychological consultations in 15 languages. An online psychologist or therapist can communicate with you in Czech, Slovak, English, German, Polish, French, Spanish, Italian, Russian, Ukrainian, Hungarian, Serbian, Croatian, Bosnian, or Turkish. This makes online therapy accessible to expats living in the Czech Republic or Slovakia, as well as international clients who prefer speaking in their native language. You can filter psychologists by language directly in their profile. Online counselling in a foreign language works the same way as standard sessions and maintains the same level of quality, confidentiality, and professionalism.

The first idea was born in 2015 and after a year of intensive preparations, we officially launched the counseling center in December 2016. If you are interested in more information about the history of psychological counseling and the path we have traveled during that time, you can read an article about it on our blog: https://blog.mojra.cz/clanek/mojra-cz-nase-cesta-2015-2020  Under this article you will also find a video with our journey 

Yes, we do offer this service. If you need a psychologist to prepare a consultation report, please contact our support. This service is charged 1000, - CZK for confirmation in Czech / Slovak language, 2000, - CZK for confirmation in a foreign language. The invoice will be sent to your email and after payment you will receive a message within a pre-agreed deadline. If you have specific requirements for what data should be included in the report, you can send them to the support@mojra.info

Yes, you can also use this option in our counseling center. Inform the psychologist about the conference call in the consultation comments so that he can prepare for this option. However, the technical arrangements for the conference call are up to you. The psychologist always makes a one-way call via Skype, WhatsApp, etc. to the contact you specify in the consultation order, you connect the partner to the call. Therefore, it is important that you prepare everything technically, try it out, verify the quality of the connection, etc. If it is not possible to make a video conference call successfully after the start of the consultation, this is not a reason to move the consultation to another date or to refund the amount of the consultation. 

You will receive all instructions and login details for the company order portal from your employer. The procedure is then as follows: First, sign up hereAfter logging in, you can start creating your order. In the last step of the order, you create your personal profile on the mojra   !! ATTENTION: any orders must always be made through the company interface 

In accordance with our Terms and Conditions, it is not possible to make video or audio recordings of the consultation without the consent of a psychologist. If you need this SOLELY FOR YOUR OWN USE, e.g. to be able to sort your thoughts, etc., it is exceptionally possible to make a record WITH THE CONSENT OF THE PSYCHOLOGIST. However, it is important that consent is clear and recognisable at the very beginning of the recording.  Example: The psychologist will contact you, you will ask him if you can record the consultation. He agrees, you turn on the recording and at the beginning of the recording you ask the psychologist again if he agrees with the recording.  If you make a recording where the psychologist's consent will not be demonstrably heard at the beginning, this recording will be considered contrary to the Business Terms and Conditions of the Counseling Center and it is possible to legally sanction this recording.  Technically, the recording is provided by the client. If you want to record the consultation, you must be prepared, it is not possible to extend the consultation by the time when you prepare the technique for the recording.    

If you have forgotten your login password, click here, enter your email address and confirm by clicking on RESET PASSWORD. You will receive all the necessary information by email. 

An online child psychologist is suitable for parents and children who are dealing with emotional challenges, mental health difficulties, or demanding life situations. A child psychologist online helps children and teenagers manage stress, anxiety, school-related problems, and complex relationships within the family and among peers. Online child psychology is suitable both for acute issues and as prevention and support for a child’s healthy development.

An online child psychologist helps children and parents address a wide range of mental health challenges and parenting situations. Online consultations with a child psychologist are suitable for anxiety, fear and stress, school-related problems or bullying, changes in a child’s behavior, relationship difficulties within the family or among peers, low self-esteem or insecurity. A child psychologist also helps parents better understand their child and establish a healthy and effective parenting approach.

An online child psychologist works in a simple and efficient way. You choose a specialist based on their expertise and experience, select a suitable time, and book an online consultation. The session takes place via video or phone and can be intended for the parent, the child, or both. In the case of younger children, the consultation often focuses primarily on the parent, who plays a key role in resolving the situation.

You can access an online child psychologist very quickly, often within 60 minutes without long waiting times. Online psychological counselling services offer available time slots throughout the day, so there is no need to wait weeks as is common with traditional services. This allows you to start addressing your child’s situation immediately.