Whether you are experiencing a problem that is difficult to handle, feeling overwhelmed, going through difficult times in life or just want to learn more about yourself and improve the quality of your life, do not hesitate to contact us. Please note there are no age restrictions on accessing our online counselling. If you are below the age of 15 you can still access our online counselling without the consent of your parents.


We are an established team of experts who are dedicated to helping you with a wide range of issues and our areas of specialty include (but not limited to) stress management, anxiety, depression, work/career issues, burnout, anger management, phobias, self-esteem, communications difficulties, addiction, drug and alcohol misuse, self-development/life couching, relationships problems including divorce and separation, sleep problems, obsessive compulsive disorders.


Mojra, psychological online counselling, uses internet as a platform to help people who are in need of professional help and support. This enables us to communicate with clients throughout the Czech Republic and from abroad via Skype, WhatsApp, Viber, phone calls and emails. However, our psychologists prefer the well-known and reliable communication platform - Skype. You can communicate with a psychologist online from the comfort of your home using a webcam without having to travel and visit a psychologist. If you don't want to be seen, you don't have to turn on the camera. However, our psychologists will always have their camera turned on.


The process is easy and confidential. You simply need an internet connection, some privacy and one of the following apps installed on your computer or mobile phone: Skype, WhatsApp or Viber. However, we advise our clients to use Skype as a consultation platform due to its overall reliability and a good communication service.


You can pay by credit card via the GoPay payment (credit, debit card, paypal, bitcoin), or by making a bank transfer directly into one of the Mojra bank accounts in CZK or EURO. You can also pay through employee benefit programs i.e. Sodexo, Benefit Plus a BENEFITY.cz.It is also possible to obtain benefits through portals such as ProDeduaBabicku.cz

You can find more information in the Employee and other Benefits section..

At Mojra Online Counselling all psychologists are experts in their field and you can learn more about this and their approach by reading the individual profiles under 'Psychologists'. You can also talk to our admin team who can provide you with further guidance.


This can happen and you as our client have the right to change your psychologist whenever you deem it necessary. It is important to realize however that switching from one psychologist to another is not recommended. If you decide to make a change keep in mind that the new selected psychologist will not be familiar with your problem and you will need to provide all the necessary information relating to your issue again. This is because psychologists do not share information about clients among themselves as any such information is deemed confidential.


First of all, you will need to select the length of the consultation (30, 60 or 90 minute), describe your problem in detail and provide any information you would like to discuss. We recommend choosing a 60 minute slot for the first consultation. Once the payment is received, all information will be displayed on your personal profile.

You can then manage any further consultations directly from your account. Sessions are also available on weekdays after 4 pm as well as on weekends.


After booking an appointment you will receive an email confirmation with the following details:

  • confirmation of the online psychological consultation
  • Skype name/ phone number of your selected psychologist
  • unique code (consultation ID)

All information will also be available on your personal profile. At the time of your consultation you will be required to add the psychologist of your choice to your Skype contacts and write your unique code in the chat line. Once the information is verified by the psychologist you will be contacted directly at the designated time. This is an opportunity for you to discuss your issues, background history, and goals, and together decide how many sessions you would benefit from.


You no longer have to worry about anything before the consultation, the psychologist of your choice will contact you on your chosen platform at the designated time. Please note that your consultation appointment is the time to ask any questions you might have, find out about how your therapist will work with you, and discover if you feel a connection. However, before placing your order you will be able to provide any information and briefly describe your problem to your psychologist to enable him/her to better prepare for the consultation.


If your email is deleted please don't panic. You will have all the necessary information available on your account once registered with Mojra.


We are aware that problems with an internet connection might happen. Please note that the psychologist will remain available to you for the entire period you have ordered and paid for. In the event of internet connection failure please try to identify internet connection issues. If the fault is on our side, we will offer you a new date of online consultation completely free of charge and a refund will be issued and sent to your account. You will receive the date of the new online consultation to your email address. Alternatively, if the fault is on your side the consultation will be held via a phone call and the psychologist will contact you at the phone number you have provided. If you do not wish to use this alternative method the consultation will be canceled and a refund will not be issued.


Are you concerned about the effectiveness of online psychological counselling and worried it will not be as good as a face-to-face consultation? There is no reason for that. According to research online counselling is just as effective as face-to-face consultation in treating many mental health issues and other problems and might be good for people who are anxious of physically meeting a psychologist, or for those who have busy lives and many commitments.


If you are interested in a consultation with a psychologist via email, please follow these steps:

  1. Click "Book Appointment"
  2. Select "Email consultation"
  3. Select a consultation package (1x, 3x or one-month consultation)
  4. Select payment option*
  5. Fill in your email address
  6. In the section "your message" include any information you would like to discuss and include as many details as possible**
  7. Click "Complete Order"

*Once we receive a payment for the chosen consultation, a psychologist will respond to your message within 24 hours. The service operates always from Monday to Friday 8am - 4pm.

**Please describe your problem here. Keep in mind that the more information you provide the better response and support you can get. This will enable a psychologist to understand your problem better.


Please note if you order a second email consultation you will always receive a response from the same psychologist you communicated with previously. The same process applies for all email consultation packages.


You can buy a gift voucher for all our available consultations. The gift voucher is transferable, meaning it can be gifted to anyone. The gift voucher is valid for 4 months. You can find all these products on our website. Once you purchase a gift voucher the code and graphic card will be generated for you and saved in your user account. All important information will also be sent to you via email.

When ordering a gift voucher you will have an option to decide whether or not you wish to receive it by post and get it delivered directly to the address provided with an additional fee of 23 CZ.


If you wish to book a consultation with a psychologist and you own a gift voucher please follow these steps:

  1. Select "Book Appointment"
  2. Select consultation option (you can find this information on your gift voucher)
  3. When selecting a payment option please select "Packages Mojra cz."
  4. In the section "Coupons and Gift Vouchers" please insert your code into the "Gift voucher code / Special offer package code" field. You will not be required to pay for the consultation.
  5. Complete your order


This is one of the common questions we receive as to whether our services are available to clients from abroad. The Mojra Online Counselling is proud to be the only organization in the Czech Republic offering online counselling to clients from abroad including Slovakia and Poland.


Yes - there are two options:

  • You can select card payment with no additional bank fees.
  • Alternatively, account to account payment is accepted to EURO currency account maintained in Slovakia.


Bank details CZ

Bank: Czechoslovak Commercial Bank / ČSOB

Currency: CZK

Account: 295588680/0300


Bank details for international payments

IBAN: CZ05 0300 0000 0002 9558 8680

BIG: CEKOCZPP


(Additional bank fee of 100,- Kč applies to all international payments)

Bank details CZ - EURO

Bank: Fio banka

Currency: EURO

Account: 2601905525/2010


Bank details for international payments

IBAN: CZ68 2010 0000 0026 0190 5525

BIG: FIOBCZPPXXX

(Alternatively, account to account payment is accepted to EURO currency account maintained in Czech Republic.)

Bank details PL

Bank: Bank Spółdzielczy w Cieszynie

Currency: PLN

Account: 02 8113 0007 2001 0050 4915 0001


Bank details for international payments

IBAN: PL02 8113 0007 2001 0050 4915 0001

BIG: POLUPLPR

(Alternatively, account to account payment is accepted to PLN currency account maintained in Poland.)

If for any reason you decide to cancel your consultation session please note that only sessions cancelled within 48 hours before the scheduled appointment will be fully refunded. You can manage your bookings by logging in into your account and selecting a new date of consultation. However, if you cancel your consultation within less than 48 hours before the scheduled appointment or if you do not attend the consultation at all you will be charged at the full fee and no refund will be issued.


We are proud to offer discounted online counselling sessions for clients facing difficult life situations who need support but simply can't afford it. This mainly includes elderly clients, mothers on maternity leave, single mothers, students etc. Please check the link for more information Discounted online counselling sessions.


Yes. If you wish to apply such benefits please contact us at email support@mojra.info with a detailed description of your problem as well as your company and invoice recipient details. Please state that you wish to apply such benefits. More information on how to use company benefits can be found here.


If you have forgotten your password please click here, insert your email address and click " RESET MY PASSWORD". You will then receive all the necessary information by email.


Yes, since we also offer counselling sessions to people who live or work abroad you can still book a telephone consultation. The psychologist will contact a client directly by phone and the call is always paid by Mojra.


Yes - consultations are available in Czech, Slovak, Polish, English, German and Spanish.


The main idea of establishing Mojra online counselling was born in 2015, and after careful preparations, the project was officially launched in December 2016. If you wish to find out more information about Mojra's beginnings, vision, philosophy and our journey so far please check our blog available at:

https://blog.mojra.cz/clanek/mojra-cz-nase-cesta-2015-2020

The video about Mojra's Journey is also available below the article.


Yes, we offer this service. If you need a psychologist to prepare a report from the consultation, book an email consultation first. The service is charged as a 1x email consultation, please see our price list.

Please follow these steps:

  • Click "Book Appointment” located in the upper right corner of the page
  • Select „email consultation“
  • Select 1x email consultation with a psychologist
  • In the email section fill in your email address
  • Do pole „Vaše zpráva“ napište, že požadujete vyhotovit potvrzení/zprávu z konzultace, uveďte ID konzultace a případné požadavky na obsah.
  • Select payment option*
  • If you agree to the terms and conditions and personal data processing, tick the box and complete the "I am not a robot" section
  • Click "Complete Order"

-------------------

*Once we receive a payment for the chosen consultation, a psychologist will respond to your message within 24 hours. The service operates always from Monday to Friday 8am - 4pm.


Yes, Mojra Online Counselling offers this option. Please let the psychologist know about your preferred method of consultation in advance so he/she can better prepare for the consultation by stating this in your message. Please note that prior to a virtual meeting you are responsible for testing the technology ahead of time to avoid any technical issues. The psychologist always makes a one-way call via your chosen platform at the designated time using the contact details you have provided in the consultation order. Please note that you are also responsible for adding people to a video conference call. If for any reason a conference video call cannot be successfully made once the appointment was scheduled a refund will not be provided.


Your employer will give you necessary information how to log in the company’s portal for scheduling a consultation.

Then you need to do following steps:

  • First, use the link below to log in: https://mojra.info/login
  • After logging in you can start booking your consultation
  • In the last step you will create your personal profile at the mojra.info website. (! Please note, all booking has to be done through the company’s portal)


In keeping with our terms and conditions it is not possible to make a video nor audio recording of the consultation without the consent of a psychologist. If you need this EXCLUSIVELY FOR YOUR NEEDS eg. to be able to sort your thoughts back and etc. - you can exceptionally record with the CONSENT OF THE PSYCHOLOGIST. However it is important that the consent is clear and recognizable at the beginning of the recording.

Example:

A psychologist will contact you - ask him if you can record a consultation. If he agrees you may turn on the recording and at the beginning of the recording you ask the psychologist again if he agrees to make this recording.

If you make a recording where the psychologist's consent is not demonstrably heard at the beginning this recording will be considered in violation of the business conditions of the counseling center and it is possible to legally penalize this recording.

Technically is the recording provided by the client. If you want to record a consultation  you must be already prepared with all the necessary technique as it is not possible to extend the consultation by the time you prepare the technique for recording.




Didn't find an answer to your question? Don't hesitate to contact us at podpora@mojra.cz or use the online chat in the lower right corner.



Book your appointment today!    Book your consultation now