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Code of Ethics

  1. The Internet counseling service (ICS) enables informational contact with clients and qualified help for clients in distress using internet technologies.
  2. No pressure will be exerted on the client regarding their beliefs, religion, race, politics, ideology, or sexual orientation.
  3. ICS is a service in which it must be simultaneously and visibly clearly defined who its provider and founder are, and what their goals and mission are.
  4. The online offer of counseling services must include a clear time commitment by which the client can expect a response.
  5. The response or any other online reaction of ICS is not tied to creating an economic or other connection between the client and ICS.
  6. An ICS worker must not use ICS to satisfy their business, sexual, emotional, religious, or other needs or desires.
  7. All information provided by the client is considered confidential unless it contradicts the laws of the Czech Republic.
  8. The activity of ICS towards the client is not only the work of an individual – it is the result of team cooperation.

This document was prepared by the Czech Association of Helpline Workers and approved by the XIII. congress of ČAPLD on May 28, 2005, in Liberec. The Mojra.cz counseling service agrees with this code and accepts it.